Catspace-Support

Welcome! This page covers quick help and how to reach us.

Frequently Asked

How do I use Catspace?

Open the app and allow Camera (for new photos) or Photos (to pick from your library). Tap Detect →

• Camera: point at the cat and tap the shutter.
• Photos: choose a cat image from your library.

Our AI model identifies the breed and shows confidence plus Kitty’s Profile. Results are auto-saved to History for revisiting or sharing later.

Tips for best accuracy

• Fill the frame with the cat; avoid backlight and motion blur.
• Use one cat per photo.
• Try a different angle if “No cat detected”.

What does Catspace Pro include?

• Unlimited detections
• Ad-free experience
• Early access to new features

Pricing varies by region and currency and is shown in-app.

How do I restore my Pro subscription?

On the same Apple ID used for purchase:

1. Open Catspace → Settings → Upgrade to CATSPACE PRO → Restore Purchases.
2. Open Catspace → Detect → PRO → Restore Purchases.

If restore fails

• Confirm you’re signed into the same Apple ID.
• Check your internet connection and try again.
• Still stuck? Email us with device model, iOS version, and approximate purchase date.

Benefits remain until the current billing period ends.

What permissions does the app request, and why?

• Network Access – To connect to our servers for AI breed detection, fetch ads for free users, and validate Pro subscription status.
• Camera – capture cat photos for detection.
• Photos – pick cat photos and (if you choose) save results back to your library.
• Tracking (ATT) – optional; used only to show personalized ads. Pro users see no ads.

Change permissions anytime in Settings → Privacy & Security.

What happens to my photos?

Detection images are processed and discarded immediately after inference. Nothing is stored on our servers unless you explicitly submit a feedback image to help improve accuracy (those are stored securely and can be deleted on request).

See the full policy: https://wonky-wombat.github.io/Catspace-Policies/privacy-policy.

“No cat detected” or wrong breed—what can I do?

• Use a brighter photo, move closer, center the cat.
• Keep it to one cat per image.
• If a result looks off, submit Feedback from Kitty’s Profile (attach the image and correct breed if known).

Why is detection slow or failing?

• Check your network; some enhancements may contact our server.
• Force-quit and reopen the app, then try a new photo.
• Ensure you’re on the latest app and iOS versions.

I hit a daily limit—what does that mean?

Free users have a small daily detection limit to control costs.

It resets every 24 hours. Pro removes the limit and all ads.

Contact

• Email: jenflow.app@outlook.com

Policies

• Privacy Policy: https://wonky-wombat.github.io/Catspace-Policies/privacy-policy
• Terms of Use: https://wonky-wombat.github.io/Catspace-Policies/terms-of-use

Last updated: 2025-08-09